INCA Summit 2025 agenda
INCA Summit 2025 offers a diverse two-day programme including CEO keynotes, practical workshops, and expert panels tackling core operational and policy issues
October 22 - 23rd, 2025
08:30 – 5:30
Crowne Plaza Stratford upon Avon
Bridgefoot, Stratford upon Avon, Warwickshire, CV37 6YR
We’ve built the networks. Now we need to figure out how to run them as profitable businesses.
It sounds simple, but anyone who’s tried knows the reality is more complex. Customer acquisition costs that weren’t in the original projections. Competition from well-funded players. Technology decisions that’ll shape your next five years. These are the challenges operators are navigating now that the infrastructure phase is largely complete.
INCA Summit 2025 addresses exactly these realities. We listened carefully to feedback from last year’s attendees and designed a programme around the issues that matter most to your business success.
What we’ve planned:
CEOs who’ve successfully transitioned to profitable operations will share the strategies that actually worked – practical insights from the front lines of building sustainable businesses.
Interactive workshops focused on real challenges where you’ll develop tools and approaches you can implement immediately. No theoretical frameworks – just actionable solutions.
Expert-led sessions that tackle current industry issues with people who understand the operational realities because they’re living them.
Forward-looking insights from government and Ofcom on policy developments that’ll impact your planning – helping you stay ahead of changes rather than react to them.
Something new this year: We’re introducing dynamic sessions that break away from traditional conference formats. Think collaborative problem-solving with expert guidance, myth-busting backed by real data, and interactive policy discussions that help you prepare for what’s ahead. They’re designed to be genuinely engaging whilst delivering practical value.
The networking advantage: With carefully limited numbers, meaningful conversations happen naturally over two days. It’s the environment where genuine partnerships develop and industry challenges get solved collaboratively.
This is where operators come together to share what’s working and tackle what isn’t – the conversations that move the industry forward.
Day 1
08:30
Registration opens
09:30
Welcome
Hayley Sykes,
Director of Communications and Public Affairs – Nexfibre, Event Chair
09:35
Opening Keynote: What We Can Learn From Sweden
09:50
Panel 1: The Growth Transition: Navigating the New Market Reality
Building networks was just the beginning – now comes the real challenge of running them as profitable businesses. Hear from industry leaders about the current state of the market and the strategic shifts that separate thriving operators from those still figuring it out.
10:30
Break
11:00
Workshop: Customer Acquisition & Retention Strategies
Competitive markets demand smarter approaches to customer growth. This session focuses on practical strategies for reducing acquisition costs while building the kind of customer relationships that drive long-term value and reduce churn.
11:00
Workshop: Leading Through Transition
Managing teams through major business transitions requires balancing immediate operational needs with long-term organizational vision. Develop leadership approaches that maintain team performance and morale while navigating shifts from build phase to growth phase, consolidations, or other significant organizational changes.
11:15
Workshop: Telecoms Access Review Implementation
The TAR creates new obligations and opportunities for network operators. Understand the compliance requirements, assess your current position, and develop implementation strategies that turn regulatory requirements into competitive advantages.
11:50
Platinum Sponsor Highlight
12:05
The Great Connectivity Reality Check
Some industry “truths” have been repeated so often they’ve become gospel – but are they actually true? This myth-busting session takes five widely accepted beliefs about connectivity and customers, examines them from different angles, and lets you decide what really holds up to scrutiny.
12:45
Lunch
13:45
Welcome Back
Hayley Sykes, Director of Communications and Public Affairs – Nexfibre, Event Chair
13:50
Government Perspective on Sector Growth
14.05
Funding the Next Phase: Investment in Maturing Markets
The investment landscape has fundamentally changed for growth-phase operators. Investors and industry experts discuss what it takes to secure funding now- from the metrics that matter to the business cases that get funded in today’s market.
14:45
Platinum Sponsor Highlight
15:00
Break
15:30
Workshop: Future Service: Innovation Beyond Connectivity
Building sustainable businesses requires moving beyond traditional broadband services to explore new revenue opportunities. Explore the challenges and opportunities in leveraging your network infrastructure for smart home, business solutions, and technology-enabled services that differentiate your business and create multiple income streams.
15:30
Workshop: Network Resilience & Business Continuity
Network failures can destroy customer relationships and business reputation overnight. Focus on building comprehensive resilience strategies that protect your operations from everything from power outages to cyber attacks while maintaining service quality.
15:30
Workshop: Customer Experience Design
Your network might be fast, but is your customer experience keeping pace? Focus on designing customer journeys that reduce friction, increase satisfaction, and turn users into advocates for your service.
16:20
Customer Survey Says
Put your customer knowledge to the test with this fun quiz show format. Based on a survey of UK consumers, we’ll see how well industry experts can predict what the public really thinks about telecoms companies and services.
17:00
INCA AGM
17:30
Networking Drinks Begin
Day 2
09:00
Registration opens
09:30
Welcome
Hayley Sykes,
Director of Communications and Public Affairs – Nexfibre, Event Chair
09:35
Growing Diversity in the Industry
09:50
Panel 4: Network Technology Planning for 2030
Technology decisions made today will define your network’s capabilities for the next decade. Industry experts discuss the strategic technology choices that matter, helping you invest wisely in infrastructure that won’t become obsolete.
10:30
Networking
11:00
Platinum Sponsor Highlight
11:20
Workshop: AI Integration for Network Operations
AI is here to stay and it’s helping smart operators cut costs and improve service delivery. Explore practical applications of AI in network operations and develop approaches that make sense for your business and technical environment.
11:20
Workshop: Infrastructure Sharing & Collaboration
Collaboration can reduce costs and accelerate deployment, but getting it right requires careful planning. Examine successful sharing models and develop partnership approaches that work for your business while managing the inevitable complexities.
11:20
Workshop: Multi-Dwelling Units – Overcoming Urban Not Spots
MDU deployment remains one of the trickiest aspects of urban network rollout. Address the practical challenges of property access, technology selection, and business model optimization that make MDU strategies successful rather than frustrating.
12:05
Lunch
13:05
Welcome back
Hayley Sykes, Director of Communications and Public Affairs – Nexfibre, Event Chair
13:10
Ofcom Keynote: Regulatory Outlook for Growth Phase
13:25
Digital Communities: Social Impact That Creates Value
Community engagement isn’t just good citizenship – it’s good business. Explore how meaningful social impact initiatives can strengthen customer relationships, improve brand perception, and create sustainable competitive advantages in local markets.
14.05
Networking
14:35
Policy Preview: What’s Coming Next
Regulatory changes can make or break business plans, so advance warning is invaluable. Policy experts share insights on upcoming regulatory developments and help you prepare for the changes that could affect your operations.
15:15
The Solutions Table
15:55
Growing Gigabit Britain Together
