INCA Summit 2025 agenda
INCA Summit 2025 offers a diverse two-day programme including CEO keynotes, practical workshops, and expert panels tackling core operational and policy issues
October 21 - 22nd, 2025
08:30 – 5:30
Crowne Plaza Stratford upon Avon
Bridgefoot, Stratford upon Avon, Warwickshire, CV37 6YR
We’ve built the networks. Now we need to figure out how to run them as profitable businesses.
It sounds simple, but anyone who’s tried knows the reality is more complex. Customer acquisition costs that weren’t in the original projections. Competition from well-funded players. Technology decisions that’ll shape your next five years. These are the challenges operators are navigating now that the infrastructure phase is largely complete.
INCA Summit 2025 addresses exactly these realities. We listened carefully to feedback from last year’s attendees and designed a programme around the issues that matter most to your business success.
What we’ve planned:
CEOs who’ve successfully transitioned to profitable operations will share the strategies that actually worked – practical insights from the front lines of building sustainable businesses.
Interactive workshops focused on real challenges where you’ll develop tools and approaches you can implement immediately. No theoretical frameworks – just actionable solutions.
Expert-led sessions that tackle current industry issues with people who understand the operational realities because they’re living them.
Forward-looking insights from government and Ofcom on policy developments that’ll impact your planning – helping you stay ahead of changes rather than react to them.
Something new this year: We’re introducing dynamic sessions that break away from traditional conference formats. Think collaborative problem-solving with expert guidance, myth-busting backed by real data, and interactive policy discussions that help you prepare for what’s ahead. They’re designed to be genuinely engaging whilst delivering practical value.
The networking advantage: With carefully limited numbers, meaningful conversations happen naturally over two days. It’s the environment where genuine partnerships develop and industry challenges get solved collaboratively.
This is where operators come together to share what’s working and tackle what isn’t – the conversations that move the industry forward.
Day 1
08:30
Registration opens
09:30
Welcome
Hayley Sykes – Event Chair and Director of Communications and Public Affairs, Nexfibre
09:35
What We Can Learn From Sweden
Mikael Ek – CEO, The Swedish Local Fiber Alliance (SSNF)
09:50
The Growth Transition: Navigating the New Market Reality
Building networks was just the beginning – now comes the real challenge of running them as profitable businesses. Hear from industry leaders about the current state of the market and the strategic shifts that separate thriving operators from those still figuring it out.
Session Chair: Giles Rowbothan – General Counsel and CDO, Nexfibre
Matt Yardley – Managing Partner, Analysys Mason
Hayden Shaw – Insight Director, FDM
Ben Allwright, – Founder, Ogi
Wil Wadsworth – Group CFO, Netomnia/YouFibre/Brsk
10:30
Networking Break
11:00
Parallel Workshops
11:00
Customer Acquisition & Retention Strategies
Competitive markets demand smarter approaches to customer growth. This session focuses on practical strategies for reducing acquisition costs while building the kind of customer relationships that drive long-term value and reduce churn.
Session Chair: Lloyd Felton – Founder, County Broadband
John Irvine – CEO, WightFibre
Alex Cacciamani – CEO, Infranomics
Matthew Hare, Entrepreneur
11:00
Health and Safety Leadership
Session Chair: Rob Kelly – Chair, SHiFT Group
Michael Jone – Head of SHEQ, ITS Technologies
Daniel Gaunt – Health and Safety Manager, MS-3
11:00
Telecoms Access Review Implementation
The TAR creates new obligations and opportunities for network operators. Understand the compliance requirements, assess your current position, and develop implementation strategies that turn regulatory requirements into competitive advantages.
Gita Sorensen – Managing Director, GOS Consulting
11:50
12:05
The Great Wholesale Debate
Some industry “truths” have been repeated so often they’ve become gospel – but are they actually true? This myth-busting session takes five widely accepted beliefs about connectivity and customers, examines them from different angles, and lets you decide what really holds up to scrutiny.
Session Chair: Niall Halpenny – Director of Telecoms, Sonalake
Giles Rowbothan – General Counsel and CDO, Nexfibre
Louise Elliot, Chief Customer Officer, Full Fibre
Jamie Flint – Director – Corporate Affairs & Wholesale, Gigaclear
Shaun Fensom – Secretary, CNI
12:45
Lunch
13:45
Welcome Back
Hayley Sykes – Event Chair and Director of Communications and Public Affairs, Nexfibre
13:50
BDUK Update
Steve Bage – Head of Technical Operations, BDUK
14:05
Funding the Next Phase: Investment in Maturing Markets
The investment landscape has fundamentally changed for growth-phase operators. Investors and industry experts discuss what it takes to secure funding now- from the metrics that matter to the business cases that get funded in today’s market.
Session Chair: Charles Cameron – Partner, Cameron Barney Herbst Hilgenfeldt (CBHH)
Rob Bradley – Managing Partner, Bradley Strategy Group
Oliver Bradley – Senior Managing Director, Macquarie Group
Paul Howard – Chairman, Quickline Communications
14:45
Changing PIA Pricing to Overcome The Margin Squeeze in Rural Areas
Gita Sorensen – Managing Director, GOS Consulting
15:00
Networking Break
15:30
Parallel Workshops
15:30
Workshop: Shaping the Future: Skills to Future-Proof Tomorrow’s Telecoms Industry
This panel will consider the skills that will be required across the fibre and telecoms sector in the coming years. With input from the SCTE and INCA, the discussion will examine how targeted training and development programs can identify potential gaps and ensure the industry is equipped to meet future challenges and evolving needs.
Session Chair: Laura Baskeyfield, SCTE
Tony Basham – SCTE – President / Head of DK, Netceed
Alex Nau – Executive, SCTE / Telecoms Business Unit Manager, HellermannTyton
Paddy Paddison – CEO, INCA
Helen Askew – Network Delivery Manager, CityFibre
15:30
Workshop: Managing The Supply Chain – To TSA And Beyond
TSA compliance is leading to suppliers being asked to commit to generic requirements, which only increases risks and burden for providers and their customers without delivering resilience. Hear from experts who can provide the views of larger providers and their suppliers, developing strategies on how to effectively manage risks to be truly resilient in a way that reduces the burden.
Session Chair: Des Ward, Director of Professional Services, Business Secure
James Blessing – Head of Systems, Grain
David Happy MBE – Vice President EU Affairs, Samsung Electronics
Richard Peachey – Senior Security Consultant, Business Secure
15:30
Workshop: Customer Experience Design
Your network might be fast, but is your customer experience keeping pace? Focus on designing customer journeys that reduce friction, increase satisfaction, and turn users into advocates for your service.
Andy McDonald -SVP Sales, Firstsource
Srini Subramanian – Partner, CX & Consulting, Firstsource
16:20
Customer Survey Says
Put your customer knowledge to the test with this fun quiz show format. Based on a survey of UK consumers, we’ll see how well industry experts can predict what the public really thinks about telecoms companies and services.
Matthew Hare – Entrepreneur
17:00
Networking Drinks
Day 2
09:00
Registration opens
09:30
Welcome
Hayley Sykes – Event Chair and Director of Communications and Public Affairs, Nexfibre
09:35
Communicating Through Change
Suw Charman-Anderson – Co-Founder, Aderyn Consulting
09:50
Future Service: Innovation Beyond Connectivity
Building sustainable businesses requires moving beyond traditional broadband services to explore new revenue opportunities. Explore the challenges and opportunities in leveraging your network infrastructure for smart home, business solutions, and technology-enabled services that differentiate your business and create multiple income streams.
Stefan Stanislawski, CEO, Connect Fibre/Lightning Fibre
Steve Glendinning, CTO, brsk
Pete England – Product Director, ITS Technologies
Patrick Byrden – VP, Business Development & Strategy, TiVo
10:30
Networking Break
11:00
Ofcom Keynote: Regulatory Outlook for Growth Phase
Ben Harries, Director of Competition Policy, Ofcom
11:20
Parallel Workshops
11:20
Infrastructure Sharing & Collaboration
Collaboration can reduce costs and accelerate deployment, but getting it right requires careful planning. Examine successful sharing models and develop partnership approaches that work for your business while managing the inevitable complexities.
Rob Leenderts – CEO, AssetHUB
Guy Miller – CEO, MS3 Networks
Shaun Fensom – Secretary, CNI
Owain Taylor-Shaw – Business Development, TfW Fibre
Alec Turner – Strategy & Solutions Manager, ITS Technologies
Matt Hall – Fibre Solutions Lead, Boldyn Networks
11:20
Workshop: Multi-Dwelling Units – Overcoming Urban Not Spots
MDU deployment remains one of the trickiest aspects of urban network rollout. Address the practical challenges of property access, technology selection, and business model optimization that make MDU strategies successful rather than frustrating.
Tim Stranack – Founder and Director, Community Fibre
Jennie Baylis – Founder,
Max Fernando – Head of Regulatory and Compliance, Glide
Liz Harrison – Kent County Council
12:05
Lunch
13:05
Welcome back
Hayley Sykes – Event Chair and Director of Communications and Public Affairs, Nexfibre
13:30
Political keynote: How Local Authorities Can Turbocharge Rollout
Councillor George Finch, Leader of Warwickshire County Council
13:25
Digital Communities: Social Impact That Creates Value
Community engagement isn’t just good citizenship – it’s good business. Explore how meaningful social impact initiatives can strengthen customer relationships, improve brand perception, and create sustainable competitive advantages in local markets.
Katie Lester – Digital Connectivity Forum
Emma Weston OBE – CEO, Digital Unite
Ben Stone – Policy and Public Affairs Manager, Gigaclear
Jacob Diggle – Chief Impact Officer, UK Youth
Mike Scott – Communications Manager, Ogi
14.05
Networking
14:35
Policy Preview: What’s Coming Next
Regulatory changes can make or break business plans, so advance warning is invaluable. Policy experts share insights on upcoming regulatory developments and help you prepare for the changes that could affect your operations.
Katie Crellin – Head of Regulation, Policy and Compliance, PXC
Alex Mather – Head of Digital Connectivity Forum
Gita Sorensen – Managing Director, GOS Consulting
Alex Blowers – Director of Regulatory Affairs, CityFibre
15:15
INCA Board After Dark
Ask the questions you’ve always wanted to ask. Senior leaders discuss their biggest irritants, anecdotes and general mayhem of the industry over a tumultuous decade of change. No question off limits.
James Saunby – Consulting Director, GreySky Consulting Ltd
Guy Miller – CEO, MS3 Networks
Kevin McNulty – Group Strategy Director, ITS Technologies
John Irvine – CEO, WightFibre
Lloyd Felton – Founder, County Broadband
15:55
Growing Gigabit Britain Together
Paddy Paddison – CEO, INCA
